Driving Value from Digital Transformations
Some samples of my work with digital transformations include:
Helped Lead Value Stream Transformation
Fortune 20 healthcare company reimagined future claims processing to revolutionize customer experiences, seek operational efficiencies, and establish a platform for providing new digital health services faster. This multi-year transformational initiative included transitioning to new SaaS, agile, and AI-based operating models, revamping end-to-end enterprise value stream, and developing a suite of new technology products. Crafted visions, created strategic roadmaps, and provided product management leadership generating hundreds of millions of dollars in annual operations savings while improving time to market by 80%.
Changed Business and Operating Models
Developed and implemented a new cloud-based SaaS strategy with new subscription based revenue models and directed development of new portal and digital experience applications with customer-centric design approach. Transitioned the enterprise software company into using modern development technologies, agile methods, and improved operational models. This contributed to cutting customer project delivery and product releases times to market in half and reducing operational costs 25% a year over several years.
Transformed a Startup
Brought in to boost fading client interest and transition operation into an established company in the $3 billion foresight and strategy industry. Designed a transformational business plan which included a product strategy with different business models, retooling operations, and revamping production workflows to deliver better customer experiences and new products to the market faster. Execution resulted in 165% increase in company interest driving growth 150% and productivity gains 50% in just 6 months.
Focused on Quality
Company’s product quality was concerning and software releases often introduced major new problems generating high levels of customer complaints. Architected and led corporate transformation to redesigned business processes, implementation of ISO 9000 Quality System, change in corporate culture, and introduction of new enterprise software product line for improved customer experiences. Subsequently, new sales grew 600%, quality of products and services increased, and employee motivation rose improving corporate productivity.
Helped Lead Value Stream Transformation
Fortune 20 healthcare company reimagined future claims processing to revolutionize customer experiences, seek operational efficiencies, and establish a platform for providing new digital health services faster. This multi-year transformational initiative included transitioning to new SaaS, agile, and AI-based operating models, revamping end-to-end enterprise value stream, and developing a suite of new technology products. Crafted visions, created strategic roadmaps, and provided product management leadership generating hundreds of millions of dollars in annual operations savings while improving time to market by 80%.
Changed Business and Operating Models
Developed and implemented a new cloud-based SaaS strategy with new subscription based revenue models and directed development of new portal and digital experience applications with customer-centric design approach. Transitioned the enterprise software company into using modern development technologies, agile methods, and improved operational models. This contributed to cutting customer project delivery and product releases times to market in half and reducing operational costs 25% a year over several years.
Transformed a Startup
Brought in to boost fading client interest and transition operation into an established company in the $3 billion foresight and strategy industry. Designed a transformational business plan which included a product strategy with different business models, retooling operations, and revamping production workflows to deliver better customer experiences and new products to the market faster. Execution resulted in 165% increase in company interest driving growth 150% and productivity gains 50% in just 6 months.
Focused on Quality
Company’s product quality was concerning and software releases often introduced major new problems generating high levels of customer complaints. Architected and led corporate transformation to redesigned business processes, implementation of ISO 9000 Quality System, change in corporate culture, and introduction of new enterprise software product line for improved customer experiences. Subsequently, new sales grew 600%, quality of products and services increased, and employee motivation rose improving corporate productivity.